Committed to Quality

Highdeal is committed to quality at every level of the organization and, since 2003, has successfully complied with the international ISO 9001 quality standards.

Highdeal quality policy is established by the CEO and defines 4 axes:

• the "customers and partners" axis: growth of our customers & partners portfolio, and follow-up of their satisfaction level,
• the "internal efficiency" axis: control of our processes, control of product and service quality, control of delivery timeframes,
• the "knowledge and tools" axis: enhancement of employees' skills, use of highly capable tools.
• the "financial" axis: cost control and financial planning

Every year, the management sets measurable objectives for every process and every quality axis, in order to continuously improve our performance. These objectives are monitored all along the year.

The Highdeal Quality system includes three core processes:

• Product development, from collection of market requirements to shipping of software major releases
• Support & Maintenance, from collection of customer support and evolution requests to delivery of maintenance releases and patches
• Service to customer, from identification of customer needs by Sales and PreSales to customer delivery and training. It also includes communicating and sharing information with the market, as well as solution partners

The following is an overview of Highdeal’s process map: