Switching
to Offense with Convergent, Real-Time Services
©Billing
& OSS World - March/April 2008 - Susana Schwartz
Some
companies such as Google and Amazon.com are anxious
to play in the Web 2.0 sandbox, where supposedly every
grain of sand could represent yet another possible niche
and potential revenue stream. And they don't have the
turf wars between IT folks and engineers whose careers
have been build around five-nines reliability for many
years, says David McNierney, vice president of market
development at Highdeal.
Service
providers may indeed be able to leverage that five-nines
reliability as well as their robust billing and customer
care systems and their principles and standards around
real-time/online services, but other challenges remain.
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the entire article.
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