Customer Billing

Ensure Billing is Not a Bottleneck for Taking New Services to Market

Service providers must be reactive to customer needs and move away from the traditional, monolithic billing systems which slow down the introduction of new, exciting services. Billing must now be about customer centricity and enhancing the overall customer experience right from subscription through to payment. Customer-centric Billing is about:

• Rapidly offering new services or modifying existing ones with minimal IT intervention
• Providing customers with all services regardless of their payment method
• Offering innovative and flexible payment options for prepaid and postpaid convergent billing
• Offering simplified and flexible subscription and invoicing possibilities
• Promoting customer loyalty by being reactive to customer needs
• Managing volumes of diverse customer invoicing requirements
• Lowering TCO of customer support systems
• Managing customer payments and partner payments efficiently
• Speeding up the treatment of disputes and payment queries

Empowering Business Models via Customer-centric Billing

Highdeal convergent billing software extends the value of pricing and rating, ensuring the fastest introduction of new services. Due to it’s modular design, the Highdeal solution is able to provide a turn-key solution for green-field operations, while offering easy integration to third party systems for established providers, thus providing complete deployment flexibility and low TCO.

Invoicing & Reporting

Model organizational hierarchies to any depth or level of detail

• Very useful for service providers selling to businesses (B2B)
• Can also model multi-vendor structures on the sell-side
• Model the internal organizational structure of partners as well
• Each party in the hierarchy may have any arbitrary data attributes associated with it
• Setup Accounts between any two parties
• Accounts can also contain additional attributes

A pre-integrated, high performance invoicing solution

• Define and customize billing cycles
• Generate an impressive 600,000 detailed bills per hour
• Use powerful charging rules to introduce hierarchies: bill parents for service usage by children or department heads for usage by employees
• Generate customized bills and reports for customers, partners, fraud management etc.
• Offer online/on-demand bills by integrating quickly to external and financial systems

Billing Cycle Management

• Periodic, manual, or after threshold reached
• Produce pro-forma invoices for initial validation

Invoice and Report generation

• Customized through XML-based templates
• Can be produced in different output formats (XML, HTML, PDF, …)
• Built-in Integration with StreamServe: a third-party document management/publishing system

Accounts Receivable/Payable

Gain financial control of customer and partner accounts

• Manage cash flow with third parties and outstanding invoices with customers
• Receive and process payments quickly through a customizable Web UI
• Use recognized payment terms or customize as required
• View on-demand aging reports on outstanding balances
• Customize and manage dunning processes for individuals or groups of customers
• Integrate quickly to third party accounting systems for aggregated account management

Customer Care Toolset

Manage customers and accounts from a comprehensive pre-integrated tool

• Introduce new customers, manage subscriptions and define billing terms
• Offer rebates and discounts on a per customer basis
• Consult historical usage of service and handle disputes rapidly
• Easily integrate to external systems such as an existing CRM or a portal to offer self-care subscriptions